FAQ

We are always happy to answer any questions you may have.

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Do you ship within anywhere in Australia?

Yes! We currently ship our beautiful items anywhere in Australia.

Orders are dispatched from Adelaide via Australia Post within 2 business days. Shipping includes tracking and is free over $100.

Estimates are 3-8 business days for regular standard post and 1-4
business days for express post.

I want to place an order as a gift. Can this be done?

Absolutely! We do not include any paperwork in our packages. All order details are sent to the payee on email. If you wish to add a gift note to your order, please email us info@snugglebaby.com.au with your order number.

I have an issue with my order/what’s your refund policy?

Our baby products are excellent quality and we ensure all items are sent in perfect condition.

While we are confident you will love your Baby Snuggle purchase, if
you do change your mind or have an issue with a product, just let us know.

We offer a 30-day exchange or refund (excluding sale items or gift cards). To be eligible, your item needs to be in the same condition it was sent in.  

Simply email us within 7 days of delivery at info@snugglebaby.com.au.

Where are Snuggle Baby products from?

Our range is lovingly curated from a selection of products designed in Australia and ethically made overseas. We proudly source from small Australian local businesses, ensuring each item is highly unique and crafted with exceptional quality and materials.

We’re passionate about supporting local talent while bringing you stylish, distinctive baby designs—think one-of-a-kind blankets—all in one place!

Everything is baby-safe and designed to enhance your little one’s comfort. 😊

How long will my Snuggle Baby item last?

Although this depends on individual use, following the recommended
care, our high-quality baby products are
crafted to last little ones through infancy into early childhood.

 

In fact, many baby swaddles, blankets
and hooded towels are passed down to younger siblings, cousins and pals. 

How do I care for my Snuggle Baby purchase?

All items come with a care instructions tag – but
don’t worry, we know parents don’t have time to handwash…all of our baby products are very easy to care for!

I have a different question – can you help?

We’re here to help! Please email admin@snugglebaby.com.au.  We will aim to respond within 24 hours wherever possible. Thank you.

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